Something is amiss in the futuristic, digital wonderland that is the internet.
Among the most obvious problems are the incessant arguments including those caused by trolls and those perpetuated by sea lions. Add that to the sheer magnitude of bots online, and we have a real problem that can lead to misery, confusion, and misdirection away from facts.
The possible paradise of the internet is turning out to be a myth. The democratization of information has made it nearly possible to discern what is true.
Consider the validity of marketplace ratings. While there are examples of faux reviews that are exceedingly humorous, like the ones for the Hutzler 571 Banana Slicer on Amazon, fake reviews make buying decisions harder. And that’s not the way it is supposed to work.
The ideal of online reviews is for people who have used the product to honestly review them. However, anyone who has tried to sort through the reviews on products in a major online marketplace will know that amid the real, honest reviews are dozens that appear to be made up. These often are very high or very low ratings (depending on whether the company or their competitor funded the reviewers) and include gratuitous typos, insufficient information, and information designed to mislead. So, a product may have hundreds of reviews, but the real ones with important criticism may have been diluted by fake reviews.
The prevalence of fake reviews in the online marketplace makes using reviews nearly worthless sometimes. Add that to the ability for sellers to revise listings of old products to newer ones, while bringing along their reviews, and you have a recipe for unhelpful confusion.
Another trend that is unhelpful with the democratization of information is the volume of websites that seem to indicate they are dedicated to product reviews, but which are really dedicated to trying to acquire revenue through affiliate traffic. For example, do an internet search on “best gifts for a 10-year-old boy, you’ll see exactly what I’m talking about. Someone trying to get suggestions for Christmas or birthday may want a blogger’s suggestions that their kids liked, but may only be able to find suggestions in click-through format designed to rake in money from another online marketplace.
Sometimes these offerings are helpful, but they accomplish the opposite of the intended purpose. When someone does a search online for creative suggestions, they are usually looking for something off the beaten path. However, these dozens of “product review” or “product suggestion” websites tend to all “recommend” the same dozen or so products, none of which they have any real knowledge of. (Full disclosure: I use affiliate links at the bottom of my book reviews and sometimes get a little money from them, but that is secondary to the actual review.)
The reality of the internet is turning out to be something less than the promise.
The Web Is Mostly Fake
According to a recent article from New York Magazine, we’ve passed the point where, by some measures, more than half of internet traffic is fake. Given that the next video you watch or next widget you buy may be recommended based on the programmed habits of a bot, this matters significantly. For those, like me, who spend time creating real content online—especially those who depend of traffic from YouTube or other traffic sites—that distortion can be disheartening and financially debilitating.
Because traffic generates traffic as we all chase the next cool thing, this fake traffic is distorting our culture. Is someone’s video really viral, or did they create or finance a bot army to give them clicks, help them trend, and push a somewhat novel but largely inane product into everyone’s feeds? The world may never know.
Given that a fair amount of news reporting—both traditional media and various internet outlets—is now mind-numbing reporting about trends on social media, the power of faking on the internet may have significant social implications. Is anyone really mad about the latest controversy? Or, was some minor infraction by a local official magnified by thousands of bots financed by someone who is either making money off of the clicks or gaining power by fracturing society? This is a powerful question that I don’t have an easy answer to.
One Proposed Solution
I do think, however, that we have the potential to curb some of the worst excesses in our own control by using self-control and changing our habits.
Perhaps the best solution to the problem is to use the internet in an old-fashioned way, with sustained patronage, long time relationships, and word of mouth recommendations. Major branded websites for news and information will likely remain significant, but to some extent we need to rely more on pseudo-social connections rather than search algorithms.
For example, as a blogger well after the heyday of blogging, I think we need to bring back the blogroll. If someone likes my website, there is a decent chance that they will like the blogs I like, so I can let them know what and who I follow. That also means that I am vouching that I’ve watched/read enough of the content to know that it is real and not bot-generated.
In a world of depersonalized identities, we need to reorient toward personal connections, even if it is only virtually. The possibilities for deception are still higher, but bots are generally identifiable through their patterns of activity, real people are both more predictable and more erratic.
Much of the internet has become, for all intents and purposes, worthless. People are fake. Reviews are fake. Facts are fake. As we try to live life in a virtual age, taking advantage of the real benefits of the internet, we need to begin to reestablish habits that will make our experiences online more benefit than curse.